Document Processing for Microsoft 365
Turning the paperwork that still drives real business processes into classified content and structured data inside Microsoft 365.
The problem the mailroom keeps producing.
Contracts, invoices, application forms, correspondence and case files still arrive as documents. Turning them into structured records that downstream systems can use is manual, slow and error-prone; the content sits in SharePoint or shared drives without consistent classification, tagging or retention.
The result is the same records being retyped into other systems, the same searches producing different answers to different people, and retention obligations being met by convention rather than by design.
What we provide.
Document processing for Microsoft 365, including services previously offered under Microsoft Syntex, helps organisations classify documents, extract information and connect content to business workflows.
- Structured and unstructured document processing
- Handling of both form-shaped documents and free-text correspondence, with the appropriate technique chosen per document class.
- Classification
- Automated identification of what a document is before it is processed, so downstream steps only run on the right documents.
- Metadata extraction
- Extraction of the fields the business actually uses (parties, dates, references, amounts) into structured metadata that downstream systems can consume.
- Taxonomy and content tagging
- A managed content taxonomy that keeps tagging consistent across libraries, sites and business units.
- Content processes in SharePoint
- Approvals, notifications and content transitions modelled inside SharePoint, rather than bolted on outside it.
- Power Automate integration
- Automated flows that route classified content, trigger downstream systems and close the loop back to the originating library.
- Document generation
- Templated document generation from structured data, with consistent formatting, versioning and audit trails.
- Records-management integration
- Retention, holds and disposal driven by the classification and metadata that document processing produces, rather than manual filing.
Outcomes we focus on.
- Shorter cycle times on the document-driven processes that matter.
- Lower manual keying and less rework in downstream systems.
- Content that can be found, filtered and reused across the tenant.
- Retention and disposal that satisfy records obligations without extra effort.
Technologies we work with.
- Microsoft 365 with SharePoint as the primary content estate.
- Power Automate for orchestration and downstream integration.
- Azure AI Document Intelligence and comparable services for extraction where it fits.
- Content-type and taxonomy tooling within Microsoft 365.
Document processing in the Nigerian context
Many Nigerian operations still run on paper for admissible reasons: legal formality, counterparty preference, or the practical realities of counter-signed originals. Document processing is worth most when the design accepts that mixed reality: capture the physical document cleanly, treat it consistently once it is in the tenant, and route the extracted data into the systems that actually make decisions.
Who this is for.
- Chief Information Officers accountable for the coherence of the content estate.
- Heads of Operations who own document-driven processes end to end.
- Heads of Records and Company Secretariat teams accountable for retention and disposal.
Ready to talk about your document workload?
Tell us what you are planning. We will review your enquiry and respond with appropriate next steps.
Contact Blackruby TechnologiesMicrosoft and the names of Microsoft products and services referenced on this page are trademarks of the Microsoft group of companies. Blackruby Technologies is an independent consultancy and is not affiliated with, authorised by, sponsored by, approved by or endorsed by Microsoft. References to Microsoft products describe technologies with which Blackruby Technologies works and do not indicate Microsoft Partner or Solutions Partner status.