Insurance
Policy, claims and distribution technology for Nigerian insurers and brokers, designed for reliable data and consistent customer channels.
How we help
Policy and claims system integration
Policy administration and claims handling frequently sit in separate systems that were never designed to share a customer record. We build the integration and data model that lets a single view of the policyholder serve underwriting, claims and servicing at the same time.
Distribution and channel technology
Reaching customers through brokers, agents, banks and digital channels usually means maintaining several inconsistent versions of the same product rules. We design the shared product and quotation services that let each channel sell the same thing correctly.
Claims processing and document automation
Claims arrive as documents and photographs and are then re-keyed by hand, which is slow and introduces errors that surface later as disputes. We build classification, extraction and routing so the paperwork enters the process as structured data.
Underwriting data and analytics
Pricing and reserving decisions depend on historical data that is often incomplete or inconsistently coded. We build the data platform, quality rules and remediation cycles that make that history usable, and keep it usable as new business is written.
Customer servicing and retention
Renewal and servicing contact is frequently reactive because nobody has a current picture of the customer. We build the data and workflow that let servicing teams act before renewal rather than after lapse.
Outcomes we focus on
- A single view of the policyholder across policy, claims and servicing.
- Claims that progress on structured data rather than re-keyed paperwork.
- Product rules that behave identically in every distribution channel.
- Underwriting decisions supported by history the business can trust.
Technologies we work with
- Document classification and extraction services including Azure AI Document Intelligence and comparable platforms.
- Cloud data platforms including Microsoft Fabric, Azure Synapse and Snowflake.
- Workflow and low-code platforms including Microsoft Power Platform.
- Integration tooling including API gateways and managed messaging services.
Who this is for
- Chief Operating Officers accountable for claims cycle time and the cost of handling them.
- Chief Underwriting Officers who need pricing and reserving decisions supported by defensible data.
- Heads of Distribution responsible for keeping brokers, agents and digital channels selling consistently.
Start a conversation
Tell us what you are trying to change in your organisation and we will respond with considered next steps.
Contact Blackruby Technologies